mR
margarete R
1 reviews | Active since May 2013
31 Mar 2019, 14:56
What a cheek !
Mtn, are you serious?? Having to increase my monthly fees due to "inflationary pressure". I signed a contract and would imagine this is binding?? What a joke! I have been a MTN customer since 1993, and I will definitely not renew or upgrade with you!
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MTN South Africa's replyOfficial
02 Apr 2019, 10:44Good day Margerete
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
But please note we haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network.
We are dedicated to offering our customer’s best quality network and service, but to
continue to deliver on this, a review of subscription pricing had to be done. This will enable us
to continue to deliver on our brand promise, which is to invest in our network, deliver on
innovative products and to make our customers’ lives better..
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
But please note we haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network.
We are dedicated to offering our customer’s best quality network and service, but to
continue to deliver on this, a review of subscription pricing had to be done. This will enable us
to continue to deliver on our brand promise, which is to invest in our network, deliver on
innovative products and to make our customers’ lives better..
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply02 Apr 2019, 10:44
Official
Good day Margerete
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
But please note we haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network.
We are dedicated to offering our customer’s best quality network and service, but to
continue to deliver on this, a review of subscription pricing had to be done. This will enable us
to continue to deliver on our brand promise, which is to invest in our network, deliver on
innovative products and to make our customers’ lives better..
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
But please note we haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network.
We are dedicated to offering our customer’s best quality network and service, but to
continue to deliver on this, a review of subscription pricing had to be done. This will enable us
to continue to deliver on our brand promise, which is to invest in our network, deliver on
innovative products and to make our customers’ lives better..
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,