RD
Reginald D

1 reviews | Active since Jun 2016

20 Jun 2016, 14:31

What a bad service!

<p>I bought a cellphone on contract from MTN and it had out of box defacts. I took it back to MTN on 14 April 2016 for fixing. It returned after three weeks without being fixed. I returned it back on 10 May 2016. To date I have not received it back.</p> <p>My problem with MTN is that no-one informs you if the phone has been received at the repair centre, if you call them you also do not get a straight answer as to the status of the reapirs. You then have to run up and down to the store for answers.</p> <p>I also sent the E-Mail to their customer services and I also received no response from there.</p> <p>MTN is a worst company in terms of customer services.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jun 2016, 17:01
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the HVRC (Repair Centre) team to investigate and advise accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********