MM
Mkhuseli M
1 reviews | Active since Nov 2012
24 Aug 2015, 11:42
What a bad attitude
I just called the MTN Call Centre and spoke to one Nteboheng Moloi . I gave my details and told her I am following on a 6 month old enquiry and I have been following up on it every second week. She wanted me to narrate the story again. Are there no notes on the MTN Systems. Her Supervisor and manager are not available and no one senior is available on the floor. I must say I have received nothing but grief from MTN for the past few weeks. I told her I will be going to 14th Avenue offices because I am TIRED OF MTN nonsense.<br> <br>
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MTN South Africa's replyOfficial
11 Sept 2015, 11:55Hello Amakhushe,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The billing team have reconciled your account and the credit was passed to your account.
Kind Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The billing team have reconciled your account and the credit was passed to your account.
Kind Regards
Matshidiso
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 11:55
Official
Hello Amakhushe,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The billing team have reconciled your account and the credit was passed to your account.
Kind Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The billing team have reconciled your account and the credit was passed to your account.
Kind Regards
Matshidiso
REQ:***
Best regards,