Westgate Mall branch Supervisor Shameega

I am extremely unhappy with the after sale service received from MTN since August 2020.

I signed up for a contract in August 2020 at the Westgate mall branch assisted by Tamlyn Thomas and ALL was well APPARENTLY.

I left and once I wanted to start up with everything the SIM was not working. ANYHOW, It appears that my cell number was captured incorrectly and I have escalated this within the 7 working days after the purchase was made. It was back and forth email with trying to resolve this issue and it appears to be resolved only 20th October 2020 however this was not done by Tamlyn Thomas but rather by Shameega Opperman.

Then I thought all was well but then it came to the debit order OCTOBER and R620.36 (excluding insurance) was deducted?????

Up until today the insurance company has not contacted me nor reached out to me via email.

Then December 2020 R598 was deducted and I decided to go into the shop as chatting to Tamlyn and Shameega was not helpful at all via email as the response is always we waiting on head office but how isit that they cannot call whoever to get this sorted because it appears that there is TWO contacts that I now need to pay for.

Like why do I have to go to this extreme to get this **** sorted like its 2021 already and still nothing.

I was promised that I will receive my credit after paying for the contract however I am still blady waiting.

I am so disappointed in the Westgate Mall branch Supervisor Shameega for not being able to assist with this and she probably dont give an actual **** about what the consultants do.