SN
Sinazo N
1 reviews | Active since Apr 2013
25 Aug 2015, 06:58
Wenzile Masina is a ****
I wrote here sometime in July about MTN billing me for a contract that expired long time.<br> Wenzile Masina responded by saying the matter has been resolved and the amount due will be written.<br> To my surprise this morning I received a statement from MTN. I no longer owe R229.68... I owe over R300 . What is it that I have to do to resolve this?<br> really I don't know what else to do now honestly. Why Wenzile Masina **** is beyond me.<br>
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MTN South Africa's replyOfficial
26 Aug 2015, 07:11Hello sinazozola,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the outstanding balance of R344.52 has been written off and the contract migrated to prepaid.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the outstanding balance of R344.52 has been written off and the contract migrated to prepaid.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply26 Aug 2015, 07:11
Official
Hello sinazozola,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the outstanding balance of R344.52 has been written off and the contract migrated to prepaid.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the outstanding balance of R344.52 has been written off and the contract migrated to prepaid.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***