AS
Archibald S
1 reviews | Active since Feb 2013
29 Sept 2015, 15:30
went on MTN sky on 03 april 2015.
Contract renewed on 04 April 2015 to MTN SKY. <br> I have contacted the branch where I renewed the contract and agent told me to pay only the contract amount.<br> I have been in contact with the branch several times to sort the problem<br> <br> <br> Still billed on Previous contract. and I refuse to pay any extra charges cause this is not my fault. MTN has suspended my service. I sent the branch and MTN several emails with no response.<br> I am a long term customer of MTN. <br>
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MTN South Africa's replyOfficial
30 Sept 2015, 10:12Hello archie580227,
Thank you for your post.
Please accept our apologies for the delay and inconvenience experienced.
As per our conversation earlier, Please note that i have logged a request for your package to be rectify and credit to be passed .
We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologise for any inconvenience this may have caused you.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the delay and inconvenience experienced.
As per our conversation earlier, Please note that i have logged a request for your package to be rectify and credit to be passed .
We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologise for any inconvenience this may have caused you.
Regards
Rosetta
REQ:***
MTN South Africa's reply30 Sept 2015, 10:12
Official
Hello archie580227,
Thank you for your post.
Please accept our apologies for the delay and inconvenience experienced.
As per our conversation earlier, Please note that i have logged a request for your package to be rectify and credit to be passed .
We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologise for any inconvenience this may have caused you.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the delay and inconvenience experienced.
As per our conversation earlier, Please note that i have logged a request for your package to be rectify and credit to be passed .
We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologise for any inconvenience this may have caused you.
Regards
Rosetta
REQ:***