HG
Hermann G
1 reviews | Active since Jun 2014
03 Aug 2015, 08:05
Welldone MTN..I will be gone ASAP
REQ:***, <br> Hello Hermann.Greyling,<br> <br> Thank you for taking the time to raise your concerns with MTN. <br> <br> Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.<br> <br> With regards to the credit limit, the matter has been escalated to the relevant team for their urgent attention.<br> <br> Regards<br> Mary<br> REQ:***<br> <br> And as per the previous 2 posts MTN is for sure losing me.<br> ?<br> You still cannot get it done., that is sorting out my account. You are inconveniencing me as my familynis spread all over the country and now again, no communication duevto YOUR INEPTITUDE.<br> <br> This could constitute breach of contract
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
18 Aug 2015, 13:51Hello Hermann.Greyling,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the credit limit has been increased and the line reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the credit limit has been increased and the line reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Aug 2015, 13:51
Official
Hello Hermann.Greyling,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the credit limit has been increased and the line reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the credit limit has been increased and the line reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
