Well played MTN. You lost your biggest fan

I woke up yesterday morning and received an SMS informing me that I had exceeded my credit limit and that my services would be disconnected. Which they promptly were without warning.<br> I investigated my account online only to find that my monthly bill was only 17% of my limit. <br> Attempts to resolve this issue and get my phone reconnected were futile. Emails, 808 and even going into a shopping center yielded nothing as the email reply when it came only accepted my version of 17% and promised to escalate, the call center hung up and the MTN branch was closed due to the strike. <br> <br> Thankfully I have a job where I can still be productive whilst hours of my life evaporate on hold with the call centre. Eventually a young man answered and managed to reconnect all my sevices \stating my payments hadn't reflected their side". I wish I had taken his name. He's the only semblance of competancy you have left. Hold on to that for your future customers. <br> <br> I WAS YOUR BIGGEST FAN FOR 14 YEARS. ADVISING FAMILY AND FRIENDS TO SWITCH NETWORKS. NO MORE. I will be taking my business somewhere else where they dont let their internal staff bickering affect their most loyal customers. """