WELL DONE MTN!! MORE DISGUSTING SERVICE

<p>LAST WEEK I CALLED THE "CUSTOMER CARE" NUMBER TO FIND OUT HOW I CAN OVERCOME THE EXPIRY OF DATA WHILE MY SON WAS OVERSEAS. I WILL START BY SAYING THAT IT TOOK A FEW CALLS TO EVEN GET THROUGH TO SOMEONE WHO COULD "HELP". I WAS ADVISED TO GET RECURRING DATA, BUT I HAD TO GO INTO THE BRANCH TO BUY IT. WHEN I GOT THERE I DID NOT ASK FOR RECURRING DATA, BUT ASKED FOR THEM TO HELP ME AS MY SON WOULD BE GONE FOR 3 MONTHS. THE CHAP TRIED TO SELL ME A HUGE AMOUNT OF DATA FOR R1999 WHICH WOULD LAST THAT TIME. I THEN REMEMBERED THE RECURRING DATA AND A SMALL LIGHT WENT ON WHEN I MENTIONED IT. SO HE SAT AT THE COMPUTER, AND SAT SOME MORE. THE LADY NEXT TO HIM HAD TO TRY AND HELP. EVENTUALLY I WAS TOLD I MUST PHONE THE DREADED CALL CENTRE. I REFUSED AND SAID THAT THEY MUST MAKE THE CALL. AFTER TALKING TO LAMUSHA, I WAS QUITE HAPPY THAT I NOW HAD THE DATA I NEEDED - SHE EVEN ASSURED ME THAT IF HE RAN OUT AND I BOUGHT ONLINE THROUGH NEDBANK, THAT HE WOULD RECEIVE THAT DATA AND BE ABLE TO USE IT IN MOROCCO. ONCE AGAIN ASKED "ARE YOU SURE" AND SHE CONFIRMED IT WILL BE FINE. THE 1 GIG LANDS ON HIS PHONE AND WE SET OFF FOR THE AIRPORT. IN THE EARLY HOURS OF SUNDAY MORNING MY SON INFORMS ME THAT HIS PHONE IS SAYING THAT HIS MOBILE DATA IS OUT OF RANGE.. LATER ON SUNDAY MORNING I PHONE THE DREADED 808 FROM MY HUSBANDS PHONE. THEY SAY THE DATA NEEDS TO BE ACTIVATED AND SUPPLY *141*5#. i PASS THIS ON EVEN THOUGH I AM HIGHLY IRRITATED THAT I WAS NOT TOLD ABOUT THE ACTIVATION ON OUR SIDE. I GET A MESSAGE BACK FROM MY SON TO SAY IT STILL DOES NOT WORK. 808 AGAIN!!! NO, ITS *111*14# THEY SAY.</p> <p>DOES ANYBODY KNOW WHAT THEY ARE DOING??? I PASS THIS ON TO MY SON. A MESSAGE BACK TO SAY IT STILL DOES NOT WORK. 808 AGAIN!!! NOW SOME BRIGHT SPARK TELLS ME THAT OUR DATA DOES NOT WORK OVERSEAS. REALLY!!!! DO YOU EVEN TRAIN YOUR STAFF BEFORE YOU CHUCK THEM BEHIND A PHONE TO MESS US AROUND. ON MONDAY I WENT INTO THE BRANCH TO HAVE THE RECURRING DATE CANCELLED AND THE CHARGE REVERSED FOR GIG THAT WAS ALREADY SUPP****. SO THEY DIAL SOMEONE WHO I SPEAK TO ON SPEAKERPHONE AND THE OTHER CLIENTS IN THE SHOP GET TO HEAR JUST HOW USELESS THEY HAVE BEEN. I ASK FOR A NUMBER FOR A HEAD OF OPERATIONS AND AM GIVEN ********** 000. WHEN YOU PHONE THIS NUMBER YOU GET THROUGH TO EXACTLY THE SAME AS ON 808. REALLY!!! I GET CUT OFF AFTER I HAVE MADE MY SELECTIONS OF THE OPTIONS CLOSEST TO WHAT I WANT. I AM CUT OFF!!!! DIAL AGAIN AND EVENTUALLY GET THROUGH TO SOMEBODY WHO EXPLAINS THAT THE PHONES DO CUT OFF IF THEY ARE TOO BUSY. REALLY!!!! ANYWAY, NOBODY THERE INTERESTED IN THE FACT THAT NOBODY IN THE ORGANISATION KNOWS WHAT IS GOING ON THERE AND IT SEEMS THAT THERE IS NOBODY IN CHARGE BESIDES THE AUTOMATED RECORDINGS WHICH RUN THIS BUSINESS.</p> <p>YOU SHOULD HANG YOUR HEADS IN SHAME. HOW CAN A BUSINESS LIKE THIS GET LEFT TO A BUNCH OF PEOPLE WHO CLEARLY DON'T CARE ONE BIT. AND TO THINK I DID NOT UPGRADE MY CONTRACT IN JUNE AS I HAD TO WAIT FOR THE EXPIRY OF THE CONTRACT BEFORE I COULD CHANGE TO MTN. YES, YOUR RATES ARE CHEAPER, BUT THEN I GUESS YOU GET WHAT YOU PAY. LEARN FROM VODACOM - YOU CAN DIAL A BRANCH AND GET A REAL LIVE PERSON WHO ANSWERS YOUR CALL. AND YES, YOU GUESSED RIGHT, I WILL BE UPGRADING WITH VODACOM. </p>