PD
Peter D
1 reviews | Active since Jul 2011
06 Jul 2016, 12:53
Well Done...
<p>Earlier this week I topped up my MTN ‘pay as you go’ account with R100. At that time I received an SMS notifying me that MTN had provided me with an additional R500 of airtime that was valid for 3 days. Conducting a balance inquiry (*141#) confirmed this and my account reflected a positive balance of R600. Great, my feeling was - a windfall big enough to put a smile on anyone’s face. That evening I thought of using part of the R500 provided me and phoned my parents, who live in Umtentweni. The cost of the call including several other calls amounted to some R100. 3 days later when I checked on my account balance I was horrified to find that the account balance was NIL. It now appears obvious to me that my top up money of R100 was used up first. So I want to congratulate MTN on their R100 windfall and on their keen business ability to fleece unsuspecting customers of their hard earned cash, I hope it adds to the company’s bottom line. I don’t know if MTN can do anything about this, but if not, I don’t see why I should stay with MTN and I’ll shout that out loud and clear including my negative experience with MTN, from the rooftops.</p>
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MTN South Africa's replyOfficial
07 Jul 2016, 09:58Good day Peter,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that if your number is selected for the Dolla Promotion, you receive an sms advising you that if you recharge on that day you will receive 5x your recharge value free. MTN-MTN Airtime valid for 3 days.
Our system shows that after you loaded airtime on 2016-07-03, you made calls to non MTN numbers hence you were charged from the R100 airtime you loaded. Please note that all promotional airtime may only be used for MTN calls and sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply07 Jul 2016, 09:58
Official
Good day Peter,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that if your number is selected for the Dolla Promotion, you receive an sms advising you that if you recharge on that day you will receive 5x your recharge value free. MTN-MTN Airtime valid for 3 days.
Our system shows that after you loaded airtime on 2016-07-03, you made calls to non MTN numbers hence you were charged from the R100 airtime you loaded. Please note that all promotional airtime may only be used for MTN calls and sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
PD
Peter D's updateReviewer Update
07 Jul 2016, 13:02MTN is not sorry nor do they understand the frustration that they have caused me, if they did they would make amends. In short, MTN took R100 from me because MTN “caught me out”. For this I commend MTN on their ingenious ability to make money off unsuspecting customers only then to retreat behind T&C’s more likely longer than 3 volumes of Shakespeare’s Hamlet. I feel that the reply posted reeks of an unsympathetic arrogance and, if you didn’t realize it the first time around, MTN has displeased me greatly.
PD
Peter D's update07 Jul 2016, 13:02
Reviewer Update
MTN is not sorry nor do they understand the frustration that they have caused me, if they did they would make amends. In short, MTN took R100 from me because MTN “caught me out”. For this I commend MTN on their ingenious ability to make money off unsuspecting customers only then to retreat behind T&C’s more likely longer than 3 volumes of Shakespeare’s Hamlet. I feel that the reply posted reeks of an unsympathetic arrogance and, if you didn’t realize it the first time around, MTN has displeased me greatly.