MB
Mike B
1 reviews | Active since Jul 2011
15 Jan 2019, 15:57
Wegotu *****ed - Every where you go but no help at hand - an MTN merry go round
I have just acquired a new phone and SIM on PrePaid and wish to migrate my old number to this SIM. Tried to do this at the Liberty MTN outlet using SIM swap via SMS but this hasn't worked - why offer the functionality if it doesn't function? They then told me to contact the call centre on 135 which I did. Now the call centre say I have failed their obscure security questions and say that I must go to an MTN office. This is passing the buck and circular referencing at it's best. I WOULD LOVE TO KNOW WHO IS ACTUALLY EMPOWERED TO HELP ME? I have have since asked to speak to a call centre manager and am still waiting to be contacted but am in the meantime utterly disgusted!
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
16 Jan 2019, 09:32Good day MIke
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply16 Jan 2019, 09:32
Official
Good day MIke
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
16 Jan 2019, 11:04Good day Mike
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Please note that your Sim swap has been processed and your old number should be active in 2-24 hours. In the meantime please switch your phone off and on again after 5 mins and wait for the sim swap to update on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply16 Jan 2019, 11:04
Official
Good day Mike
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Please note that your Sim swap has been processed and your old number should be active in 2-24 hours. In the meantime please switch your phone off and on again after 5 mins and wait for the sim swap to update on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team