weeks later paytment not reflecting

Dear MTN <br> <br> I lodged a query on Hellopeter last week with regards to a payment that I made that was not reflecting in my account, a lady form MTN called me last week Saturday asking me to send through the POP she said she will send me her email address via my cell number and my email which she never did. I just called again to check if that amount is reflecting and it still isn't <br> <br> Another thing the last time you guys updated my credit profile on the ITC was in July and it reflects that my account is 150 days in arrears even though I have been paying my account<br> <br> I also asked you on numerous occasions for settlement amounts on both my accounts because I cant take your poor service anymore, and till this day no one has been able to give me this information<br> <br> please treat my query as urgent