gB
gerrie B
1 reviews | Active since May 2015
10 May 2015, 16:47
WEEKLY 1GB DATA BUNDLE - false/bad advertising
On Monday the 4th of May at 7:12 I loaded a 1gb data bundle.<br> One would expect a weekly bundle to last a week, but not with MTN a weekly bundle will last less than 6 days.<br> This morning (the 7th day of the \week") my remaining data was gone.<br> I called the call centre and I spoke to a supervisor by the name Saith Mahlatji and she explained that a week is not really 7 days??? She said it depends on how you count the days? <br> She also said that I am not the first to complain about this issue"
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Replies (1)MTN South Africa's replyOfficial
14 May 2015, 11:19Hello Gerrieber,
Thank you for addressing your concern with us.
The matter is being investigated and we will revert with a resolution shortly.
Kind regards
MTN
Thank you for addressing your concern with us.
The matter is being investigated and we will revert with a resolution shortly.
Kind regards
MTN
Best regards,
MTN South Africa's reply14 May 2015, 11:19
Official
Hello Gerrieber,
Thank you for addressing your concern with us.
The matter is being investigated and we will revert with a resolution shortly.
Kind regards
MTN
Thank you for addressing your concern with us.
The matter is being investigated and we will revert with a resolution shortly.
Kind regards
MTN
Best regards,
