LN
Linda N
1 reviews | Active since Jul 2011
07 Dec 2015, 10:39
WEBSITE NOT WORKING HOW CAN I FINISH MY ORDER?
HOW AM I SUPPOSED TO PURCHASE FTTH AS ADVERTISED.<br> <br> I HAVE FINISHED THE ENTIRE ORDER ON THE WEBSITE AND WHEN I AM FINALLY TRYING TO PLACE THE ORDER THERE IS A TERRIBLE ERROR ON THE WEBSITE.<br> <br> YOU ARE LOSING A LOT OF BUSINESS DUE TO THIS RADICAL ERROR.<br> <br> I HAVE TOLD THE STAFF AND THEY JUST SAY THEY WILL GET BACK TO ME.<br> <br> HOW CAN YOU NOT TEST YOUR WEBSITE PROPERLY ESPECIALLY WHEN IT COMES TO PAYING LARGE AMOUNTS ???
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Replies (1)
MTN South Africa's replyOfficial
08 Dec 2015, 16:27Hello Service007,
We are truly sorry for any inconvenience caused.
We have now reported the matter directly to our Marketing Department who will then liaise directly to our IS team regarding the ordering processes on our website.
We've included your contact details in case they need to contact to confirm what happens at which part of the order completion process.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now reported the matter directly to our Marketing Department who will then liaise directly to our IS team regarding the ordering processes on our website.
We've included your contact details in case they need to contact to confirm what happens at which part of the order completion process.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply08 Dec 2015, 16:27
Official
Hello Service007,
We are truly sorry for any inconvenience caused.
We have now reported the matter directly to our Marketing Department who will then liaise directly to our IS team regarding the ordering processes on our website.
We've included your contact details in case they need to contact to confirm what happens at which part of the order completion process.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now reported the matter directly to our Marketing Department who will then liaise directly to our IS team regarding the ordering processes on our website.
We've included your contact details in case they need to contact to confirm what happens at which part of the order completion process.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***