Website login problems

Where must I send the correspondence to?

---------- Forwarded message --------- From: Shivan Johnson <***> Date: Wed, 31 Oct 2018 at 12:29 Subject: Re: [External] FW: MTN Shop login [#***6] To: <***> Hi, Yes, I have tried. This is the error I get: image.png (The username and/or password is incorrect...) On Wed, 31 Oct 2018 at 11:58, Mashaba, Thapelo <***> wrote: Hi Shivan, Did you try to login on Online Store using your www.mtn.co.za credentials on Online Store? If not try it and capture the error if you are getting any and please send it to us. Kind regards, Thapelo. From: Kyle Brummer [ MTN South Africa ] <***> Sent: Wednesday, October 31, 2018 11:08 AM To: Paul Van Straaten [ MTN South Africa ] <***>; Mashaba, Thapelo <***>; Tsheole, Lesego <***>; #EnterpriseDirectorySupport [ MTN South Africa ] <***> Cc: #OnlineStoreSupport [ MTN South Africa ] <***> Subject: Re: [External] FW: MTN Shop login [#***6] Hi Thapelo, Sorry for the delay, the user does exist. 2 profiles exist under the user email - *** ------------------------------------ Regards Kyle Brummer Security Consultant #I am ISOps I got YOUR back From: "Paul Van Straaten [ MTN South Africa ]" <***> Date: Wednesday, 31 October 2018 at 10:47 To: "Thapelo Mashaba [ Accenture ]" <***>, "Lesego Tsheole [ Accenture ]" <***>, "***" <***>, "Thapelo Mashaba [ Accenture ]" <***> Cc: "#OnlineStoreSupport [ MTN South Africa ]" <***> Subject: RE: [External] FW: MTN Shop login [#***6] Hi OID Team, Could someone action this request? @Thapelo Mashaba [ Accenture ], confirm if a Remedy WO was logged. cid:image001.jpg@01D47***0 Warm regards, Paul Van Straaten Manager: Digital Portals and ERP C: +***1 *** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Mashaba, Thapelo <***> Sent: Tuesday, 30 October 2018 2:45 PM To: Paul Van Straaten [ MTN South Africa ] <***>; Lesego Tsheole [ Accenture ] <***>; #EnterpriseDirectorySupport [ MTN South Africa ] <***> Cc: #OnlineStoreSupport [ MTN South Africa ] <***> Subject: RE: [External] FW: MTN Shop login [#***6] Hi OID team, Please assist in checking if the user exist on OID *** and *** cell number: *** Profile: ShivanJay Kind regards, Thapelo. From: Paul Van Straaten [ MTN South Africa ] <***> Sent: Tuesday, October 30, 2018 2:20 PM To: Tsheole, Lesego <***>; Mashaba, Thapelo <***> Cc: #OnlineStoreSupport [ MTN South Africa ] <***> Subject: RE: [External] FW: MTN Shop login [#***6] Thank you. cid:image001.jpg@01D47***0 Warm regards, Paul Van Straaten Manager: Digital Portals and ERP C: +***1 *** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Tsheole, Lesego <***> Sent: Tuesday, 30 October 2018 1:54 PM To: Paul Van Straaten [ MTN South Africa ] <***>; Thapelo Mashaba [ Accenture ] <***> Cc: #OnlineStoreSupport [ MTN South Africa ] <***> Subject: Re: [External] FW: MTN Shop login [#***6] Hi Paul, @Mashaba, Thapelo is looking at it, Regards, Lesego. From: "Paul Van Straaten [ MTN South Africa ]" <***> Date: Tuesday, 30 October 2018 at 13:33 To: "Tsheole, Lesego" <***>, "Mashaba, Thapelo" <***> Cc: "#OnlineStoreSupport [ MTN South Africa ]" <***> Subject: [External] FW: MTN Shop login [#***6] Hi Guys, Could you provide an update regarding this customer registration concern? cid:[email protected] Warm regards, Paul Van Straaten Manager: Digital Portals and ERP C: +***1 *** | mtn.co.za This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Shivan Johnson <***> Sent: Tuesday, 30 October 2018 12:03 PM To: #OnlineStoreSupport [ MTN South Africa ] <***> Subject: Fwd: MTN Shop login [#***6] Hi, Please see the email trail below. When I try to register on the MTN shop site, it says an account for my email address (***) already exists. When I use the "forgot login details" link, it tells me "We could not find your email address in our records..." My login on www.mtn.co.za works fine. (User name = ShivanJay.) My phone number ***) used to be a corporate contract, but I've now taken over the number in my personal capacity. I'm currently on pre-paid, and I am looking to take out a contract. I've also tried my work email address (***) but that doesn't work either. IT also says "We could not find your email address in our records..." when using the "forgot login details" link. Please assist? Regards, Shivan. ---------- Forwarded message --------- From: Shivan Johnson <***> Date: Tue, 30 Oct 2018 at 10:00 Subject: Re: MTN Shop login [#***6] To: <***> Good day, 1. I'm not comfortable giving the requested information via email for security reasons. 2. I don't have a "MTN PIN". I have never had one as far as I can recall, and I've never needed one before. 3. You ask for my email address, but you already know that - you sent your email to the address. I don't understand why you need the requested information for "security" and "verification" purposes. There is a problem with using this email address to register on the shop site - surely you must be able to see that on your side? Let's please try to work together to fix that problem? Either I must be able to register on the site with this email address or I must be able to use the "forgot login details" link with this email address. Please advise on a way forward. Regards, Shivan ***). On Tue, 30 Oct 2018 at 08:46, Customer Care <***> wrote: Good day ***, Thank you for emailing Customer Care. Kindly confirm the below details for security and verification purposes so we can assist further with your query: • MTN PIN: • ID Number: • Address: • Bank Name OR Type of account: • E-mail address OR Work telephone number: We trust that you find the above in order. Kind Regards, Eunice Shabalala Customer Services MTN SA Reference Number: ***6 --Original Message-- From: *** Date: 2018/10/29 12:25:26 PM To: *** Subject: MTN Shop login Hi, I am having trouble registering/logging in to the MTN shop site. When I try to register, it says an account for my email address (***) already exists. When I use the "forgot login details" link, it tells me "We could not find your email address in our records..." My login on www.mtn.co.za works fine. (User name = ShivanJay.) My phone number ***) used to be a corporate contract, but I've now taken over the number in my personal capacity. I'm currently on pre-paid, and I am looking to take out a contract. Regards, Shivan.