JH
John H
1 reviews | Active since Feb 2014
31 Jan 2015, 16:05
Website Login
I have totally lost my cool with MTN and the customer service!<br> <br> Someone needs to contact me now that is competent and resolve my issues with the login to the MTN website as well as the MTN Shop site.<br> <br> I was promised feedback yesterday after having the most useless contact person, who if worked for me I would have fired on the spot!!!<br> <br> I am totally over MTN and this level of service, this is not the first time either!<br> <br>
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MTN South Africa's replyOfficial
10 Feb 2015, 09:23Hello hovelj,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that the service has been successfully activated.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that the service has been successfully activated.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply10 Feb 2015, 09:23
Official
Hello hovelj,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that the service has been successfully activated.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that the service has been successfully activated.
Regards,
Ebbedene
REQ:***
Best regards,