PE
Paul E
1 reviews | Active since Sept 2013
04 Jun 2015, 11:43
We will take it No matter what
OK on a issue with them wanting to bill me and a previous complaint MTN posted this<br> <br> \We have now perused your account and see that there has been a request logged for our Billing Department to credit the additional invoice generated on the 1st of May 2015. The reference number for the request that was logged is REQ:***.<br> <br> Once again we do apologize for the inconvenience caused."<br> <br> And then what do they do?<br> They go and deduct the money from my bank account even though they have admitted that it should not have been done.<br> <br> They could just as well have stated <br> \""We will make sure you never come back to us as a client ever again\"" """
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MTN South Africa's replyOfficial
08 Jun 2015, 12:11Hello Venefi,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is a USD that was logged with our Billing department regarding your query. There is a back log in their department because of the strike. As soon as the investigation is done and the matter resolved you will be re-imbursed with the monies owed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is a USD that was logged with our Billing department regarding your query. There is a back log in their department because of the strike. As soon as the investigation is done and the matter resolved you will be re-imbursed with the monies owed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply08 Jun 2015, 12:11
Official
Hello Venefi,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is a USD that was logged with our Billing department regarding your query. There is a back log in their department because of the strike. As soon as the investigation is done and the matter resolved you will be re-imbursed with the monies owed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that there is a USD that was logged with our Billing department regarding your query. There is a back log in their department because of the strike. As soon as the investigation is done and the matter resolved you will be re-imbursed with the monies owed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***