PE
Paul E

1 reviews | Active since Sept 2013

09 Jun 2015, 08:35

We will now charge you for giving you nothing

Ok now after having a large amount of complaints because they billed me for things that were cancelled<br> Which they admitted was a mistake here on Hello Peter <br> And then still went and deducted the R470+ from my account.<br> MTN has come back and done it again<br> I received a bill now <br> 75MB RECURING HYB R22.32<br> SERVICE FEE ITEMISED BILLING R19.24<br> First off I have cancelled everything with you guys.<br> The number moved and the SIM is in the trash where it belongs<br> So why do I have to pay for 75MB RECURRING HYB on a cancelled service?<br> And what is itemised billing going to do for me.<br> Are you going to let me know that I did not do anything on my cancelled package?<br> MTN WAKE UP you are just making 100% sure that your previous clients will never come back to you ever again and they will advise anyone to stay away.<br> MTN FIX this now, if this money goes off then I will have to look at getting a lawyer involved in getting my money and time spent back from you.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Jun 2015, 14:22
Official
Hello Venefi,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that due to the industrial action there is a delay in the billing department. The billing query REQ:*** is still pending, once the matter has been resolved they will revert to you with feedback.

Regards,
Peggy
REQ:***