1 reviews | Active since Mar 2009
We will not urgently get back to you
I upgraded with MTN Direct telephonically and was promised an iPhone8 delivery by the next week. The delivery never happened and they couldn’t commit to a date by when they would deliver. I asked them to cancel my upgrade and subsequently bought a phone over the counter at an Apple iStore. Of course - according to MTN I upgraded and cannot un-upgrade. 5h+ on the phone with the CallCentre and counting. 3 escalations and counting. Facebook messages insisting that they will “urgently” contact me to sort this out...and nothing. Three weeks and just more lies and broken commitments. In the mean time - I have to just happily part with my cash - which of course they have no problem with.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team