LM
Lungisa M
1 reviews | Active since Mar 2016
29 Mar 2016, 09:36
We will give you three months free, yet i pay!
On the 6th January 2016, I called MTN to cancel my expired contract and to migrate to prepaid. Retentions department called me and offered me a three months free service on the contract, to allow me time to shop for an upgrade on the contract. I was misled, I have been paying, MTN continued to take money from my bank. This is breach of contract. I have everything on email. Pay back the money and take your'supposedly free 3 months service\, while i move to an alternative service provider who will not keep me under false pretense.<br> "
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Replies (1)
MTN South Africa's replyOfficial
29 Mar 2016, 23:40Hello lmavundla,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply29 Mar 2016, 23:40
Official
Hello lmavundla,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***