NvdM
Nikita van der Merwe
1 reviews | Active since Jan 2019
23 Jan 2019, 17:10
WE WANT A SOLUTION!!!
We went into a MTN store in June 2018, Vaalmall Vanderbijlpark and we requested to do a add sim on our existing contract, Unfortunately the lady helping us activated the incorrect package and the next month (beginning of July), we went in to notified her of her mistake, she admitted it was her fault, but she advised us to wait until the contract is 3 months old in order for her to do a migration, we agreed but also kept on following up even though she told us to wait. She then told us in December 2018 that the package is STILL not open for migration, We have been more than patient and we have contacted headoffice, MTN Cell and Satelite Headoffice, been to numerous consultants and no one can help us to fix this mess. We are sitting with a contract we never wanted and just simply asked for some assistance to get the correct package. This service is PATHETIC and we can't believe that no one can fix this problem!!!! We want a solution
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Replies (3)
MTN South Africa's replyOfficial
24 Jan 2019, 13:20Good day Nikita
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jan 2019, 13:20
Official
Good day Nikita
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
NvdM
Nikita van der Merwe's updateReviewer Update
24 Jan 2019, 14:53Thank you so much for the reply Renall Chetty, I really also hope this issue can be sorted out asap.
NvdM
Nikita van der Merwe's update24 Jan 2019, 14:53
Reviewer Update
Thank you so much for the reply Renall Chetty, I really also hope this issue can be sorted out asap.
NvdM
Nikita van der Merwe's updateReviewer Update
30 Jan 2019, 10:24No one has contacted us yet regarding this issue do we have to wait another 7 months for MTN to respond, this is utterly unprofessional!!!
NvdM
Nikita van der Merwe's update30 Jan 2019, 10:24
Reviewer Update
No one has contacted us yet regarding this issue do we have to wait another 7 months for MTN to respond, this is utterly unprofessional!!!