1 reviews | Active since Jun 2015
we keep on getting sms nd mtn does not provide
Its for the 8th time I am getting sms stating if I use 250mb or more by a specific date I am going to be rewarded with an additional 250mb to use on that day I exceed the 250mb they want ne to use. But gues what all this ******** its a LIE, one big fat LIE. I called the customer service to enquire about this abd it escalted to the supervisor as I was told by the so called service champion bt to date I am still waiting for a feedback from them. I have also send them a screenshot of the sms I was send by them bt its over 2 weeks now nd I have nt heard nothing from them. What if the sms's are some kind of **** or something. The least you should is to provide feedback. It is very important to us as valid customer. Tell me if I am wrong bt I doubt it., the service we get from you guys is prettt ****ed up. Truth be told
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly forward us the screenshot of the sms, so we can verify it with our Marketing department to see if it's a valid promotion.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly forward us the screenshot of the sms, so we can verify it with our Marketing department to see if it's a valid promotion.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,