NP
Nico P

1 reviews | Active since Nov 2012

01 Nov 2016, 06:32

We just ignore you until billing run

<p>My elderly mom keeps on getting outrageous charges on her MTN account... she is not even using it anymore... R13k for a non-working elderly person ruins a year's budget... not even just a months. and if you try to sort it out noone listens or cares or is able to... the stores say you need to phone the call centre and the call centre is no help after waiting 30 minutes for an answer...</p> <p> </p>

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Replies (3)
NP
Nico P's update02 Nov 2016, 12:58
Reviewer Update

How does a 68 year old woman use almost 10gb a month?

NP
Nico P's update02 Nov 2016, 13:09
Reviewer Update

She is questioning the actual charge. not her balance.

NP
Nico P's update20 Nov 2016, 16:54
Reviewer Update

After seeing my mom again this week I was informed that the "consultant " that phoned her was screaming at her and threatening her with lawyers and not LISTENING - which is all she is wanting... such poor service...