1 reviews | Active since Nov 2012
We just ignore you
<p>I got an sms saying that I am over my credit limit... not having any idea what this means I went through all the admin to get to my statement online... (not sure why these can't just be emailed) and then I saw there was a rolling balance of R1300 . . . Which is weird cause my debit order has never not gone through... I emailed the company asking for assistance in which monthshe (this having to be more than one as my monthly charge is around R700) they have yet to get back to me. I went through all my bank statements and the debit order had gone through each month. I am thinking this is an error after the accounts were moved from Autopage. But it would be nice if someone can contact me before they blacklist me or something. . . Because a blacklisted CA makes no sense...</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we debiting your account one month behind which means the amount for inoice dated in july will be debited in august thats the reason why its showing the outstanding amount of R 1,486.52 but the amount to be debited will be R743.25 on the 25/09/2016.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we debiting your account one month behind which means the amount for inoice dated in july will be debited in august thats the reason why its showing the outstanding amount of R 1,486.52 but the amount to be debited will be R743.25 on the 25/09/2016.
warm regards
mike
REQ:***
Cool. Yes, I spoke to someone at a branch as well and they also said that. Weird way of doing bills... but at least I now know I am up to date. Thanks.
Cool. Yes, I spoke to someone at a branch as well and they also said that. Weird way of doing bills... but at least I now know I am up to date. Thanks.