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ovttshukudu O

1 reviews | Active since Jun 2016

20 Apr 2017, 08:08

We don't give a damn about 1 stupid customer. We are MTN

<p>I have diligently been with you for 4 years now. But this year ever since my upgrade you have continuously slapped me and cursed me while i continue to pay the bill. </p> <p>1. The store manager doesn't want to take responsibility for her employee who misadvised me with my upgrade package.</p> <p>2. Now the so called airtime has vanished twice while my Samsung mobile data function was disabled. First R230.00 on 3 April 2017 then R280 on 14 April 2017.</p> <p>3. MTN insurance is refusing to refund me since i cancelled with them and continue to bill me while my cover has ceased with immediate effect. </p> <p> </p> <p><br />Yes MTN you are full of SH $#T really and i regret upgrading with you. I should be coming to end of my contract and leaving you permanently. </p> <p> </p> <p><br />Make no mistake that i will NOT renew anything with you EVER AGAIN!!!!!!!!!!!!</p> <p> </p> <p><br />I keep getting different stories from call centre consultants and in the meantime i keep paying my invoices. </p> <p> </p> <p><br />Loyalty means nothing to you and bad service has become your trade mark. </p> <p> </p> <p><br />Go to hell all of you and curse the day i set foot in your stores.</p>

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Replies (2)
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ovttshukudu O's update20 Apr 2017, 08:16
Reviewer Update

And i plan to pursue the assistance of the Ombudsman on the continued bad service, the contract itself and missing airtime.

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ovttshukudu O's update21 Apr 2017, 09:48
Reviewer Update

Thanks Alice. Appreciated