WE DON"T CARE ABOUT FRUAD

<p>In December 2015 I became a victim of Identity theft. someone open 2 cell phone contracts with Autopage cellular in Centurion at the REDS mall. in January 2016 my first debit order went through which i stopped and reversed. I contacted Autopage cellular and reported this and they assured me that the incident was reported and would be investigated and no further debits would go through. February 2016 surprise we were just giving you lip service so I was debited again. same process from my side stop and reverse. i contact Autopage again this time they inform me i have a ***** document to fill in so i do and in March 2016 same story. so i follow the process on my side and contact Autopage only to be told that well they have closed down so now the investigation will take 4-6 weeks but it will be resolved and no further debits will go through. i also instruct them to remove all of my banking details from their system. i request copies of then contract with its supporting documents but nothing to date. now the real fun starts.in April 2016 i am debited by MTN so i stop and reverse this and send them an email from their website stating that this is a ********** account please contact me. nothing ABSOLUTELY no response. MAY 2016 the same story. So I’m in a mall and figure let my go in to an MTN Store surely they can assist. well what a surprise they can only call their call centre from one of their phone to log the complaint, so after a 30min hold i eventually get through to someone provide them with the debit order details that i have and even though I’ve explained this whole history to the person on the line her response lead me to believe that the phone was put down they went on a break and came back to tell me that well this account come from Autopage Cellular and that they would contact them to investigate. So again i tell the call centre person remove all my banking details from your system as this is a ********** account. Ready for it..... Guess what happens today..... another debit from MTN and now the amount is over R 5000. </p> <p>so during this whole painful process not once have they bothered to contact me not Autopage Cellular or MTN. furthermore it appears that they haven’t bothered to stop this account either.</p> <p>Now i want to know 1. where are the copies of the contract and supporting documents that i have requested?</p> <p>2. will this matter ever be resolved?</p> <p>3. what has this done to my credit rating and how and i going to get that sorted out.</p> <p>4. will any one even bother contacting me?</p> <p> </p>