RB
Riaan B
1 reviews | Active since Mar 2009
10 Jul 2018, 10:09
we do as we please stuff the contract
Trying to give notice that once my contract has run its term I do not wish to renew but would prefer to have my number ported to pre paid. No body wants to assist but rather put the phone down in your ear. Refuse to take more than 30days notice even though being requested where in the contract it states that you are not allowed to give more than 30days notice nobody disputes this or corrects this but insist they will only work on 30days notice no flexibility. I though there is a contract according to which one has to work and not just dictation of what we feel like doing.
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Replies (2)
MTN South Africa's replyOfficial
10 Jul 2018, 21:51Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly contact us on the 13/10/2018 will assist you with migrating your number *** to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply10 Jul 2018, 21:51
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly contact us on the 13/10/2018 will assist you with migrating your number *** to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
RB
Riaan B's updateReviewer Update
10 Jul 2018, 23:22How about the relevant person phones me. Or giving me the direct contact details of the relevant person. Because trying to get someone from your call centre to change the 30days stance is mission impossible.
RB
Riaan B's update10 Jul 2018, 23:22
Reviewer Update
How about the relevant person phones me. Or giving me the direct contact details of the relevant person. Because trying to get someone from your call centre to change the 30days stance is mission impossible.