We are frustrated with the level of service and support to their customers We did an upgrade on my wife’s contract in 2023 since the something on that process were not finalised and nobody can or could help as because the person or “champion “ are not a

We are frustrated with the level of service and support to their customers We did an upgrade on my wife’s contract in 2023 since the something on that process were not finalised and nobody can or could help as because the person or “champion “ are not available anymore and therefore this default on account has been going on since 2023 All they do is opening tickets and escalate. We need urgent action and response to assit sorting this It is unacceptable and unfair treatment of customer No access to higher authority to resolve this matter Last resort we want this nr to be transferred to Prepaid profile so that we can manage the account ourselves. The nr involved *** MTN Person Harriette Booysen *** Account nr CA*** Ticket nr RITM*** Order nr ***