zD
zandile D
1 reviews | Active since May 2015
25 Feb 2016, 19:01
We are being **********
On Thursday the 25th of February, I purchased R30 airtime and loaded it on my sim card. Then in the afternoon I attempted to purchase a data bundle and it said I have insufficient airtime. I restarted the phone 3 times and upon the 3rd restart , my airtime balance had gone from R21 to R4. When I called the call centre, I was told that my phone used the airtime and I can't be assisted.
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2016, 19:15Hello Zan ka San,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you were billed R16.96 from the airtime to access the internet when you depleted your data bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you were billed R16.96 from the airtime to access the internet when you depleted your data bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply26 Feb 2016, 19:15
Official
Hello Zan ka San,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you were billed R16.96 from the airtime to access the internet when you depleted your data bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you were billed R16.96 from the airtime to access the internet when you depleted your data bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***