MC
Marie C
1 reviews | Active since Aug 2015
13 Aug 2015, 18:43
Wayy more deducted with no explanation
At the end of July a deduction of more than R800 was made for a package that is only supposed to cost between R300 and R400. After enquiries was made we were told that it takes 21 days to get an answer! Mtn needs to credit our account and pay back what they have wrongfully deducted.
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MTN South Africa's replyOfficial
17 Aug 2015, 14:01Hello gerrie.wepprint,
Apologies for the inconvenience this incorrect billing may have caused. The invoice dated the 13/07/2015 was not allocated with any of the package discounts however please be assured that you will be credited back for all the amount incorrectly billed. The following amount has been sent through for Credit approval:
R136.50 (Vat incl) for 500mb data bundles plus Prorata
R97.50 (Vat incl) for 500 sms bundles plus Prorata
R99 (Vat incl) for Connection fee
R51 (Vat incl) for Monthly service fee discount
Total: R384
The amount will be allocated to your MTN account and all the discounts are now corrected on the invoice of the 13/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
Apologies for the inconvenience this incorrect billing may have caused. The invoice dated the 13/07/2015 was not allocated with any of the package discounts however please be assured that you will be credited back for all the amount incorrectly billed. The following amount has been sent through for Credit approval:
R136.50 (Vat incl) for 500mb data bundles plus Prorata
R97.50 (Vat incl) for 500 sms bundles plus Prorata
R99 (Vat incl) for Connection fee
R51 (Vat incl) for Monthly service fee discount
Total: R384
The amount will be allocated to your MTN account and all the discounts are now corrected on the invoice of the 13/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply17 Aug 2015, 14:01
Official
Hello gerrie.wepprint,
Apologies for the inconvenience this incorrect billing may have caused. The invoice dated the 13/07/2015 was not allocated with any of the package discounts however please be assured that you will be credited back for all the amount incorrectly billed. The following amount has been sent through for Credit approval:
R136.50 (Vat incl) for 500mb data bundles plus Prorata
R97.50 (Vat incl) for 500 sms bundles plus Prorata
R99 (Vat incl) for Connection fee
R51 (Vat incl) for Monthly service fee discount
Total: R384
The amount will be allocated to your MTN account and all the discounts are now corrected on the invoice of the 13/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
Apologies for the inconvenience this incorrect billing may have caused. The invoice dated the 13/07/2015 was not allocated with any of the package discounts however please be assured that you will be credited back for all the amount incorrectly billed. The following amount has been sent through for Credit approval:
R136.50 (Vat incl) for 500mb data bundles plus Prorata
R97.50 (Vat incl) for 500 sms bundles plus Prorata
R99 (Vat incl) for Connection fee
R51 (Vat incl) for Monthly service fee discount
Total: R384
The amount will be allocated to your MTN account and all the discounts are now corrected on the invoice of the 13/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***