HH
Hulene H

1 reviews | Active since Jun 2017

16 Jun 2017, 16:09

Way to go Layton Carpede!!!

<p>Walking into Mtn, Mimosa Mall, I expected same old non-service asgeneral from the cellphone company( MTN is not a favourite). Imagine the surprise when the staff behind the counter on 16 June 2017 provided SERVICE - Yes!!!</p> <p>Layton Carpede was next to the person who started with challenge of trying to block my sim due to theft. Well, when the rules started getting in the way of good customer service, he took charge and put the 'g" into great!!! MTN LISTEN... you have a person who understands what it means to provider excellent service... take notes from him....MTN Mimosa Mall, Bloemfontein should let Layton be part of the training of customer service agents and the dreaded call centre people.... they might just change perceptions by learning from the bottom up</p> <p>People might just start believing that they can take MTN everywhere they go!!</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Jun 2017, 22:52
Official

Good Day,

Thank you for taking time to give us this positive feedback.

It is only through feedback from our customers were are able to identify areas of concern and improve on them. It is pleasing to us to know that you are satisfied with the service you in one of our Stores.

Be assured that this compliment will reach the Layton Carpede and the Mimosa Store management.

We look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng