1 reviews | Active since Sept 2015
Waving MTN into the 'Yellow' suneset!!!
Dear MTN,<br> <br> I can honestly say that I CAN NOT WAIT until my contract expires with the company! It has been an absolute downhill<br> the last 3 years. Just a simple example of your poor customer care and support. The call took me 16 minutes just to<br> achieve the amount of my closing balance.<br> <br> Another annoying and most unprofessional service I received from MTN recently: I changed my number at a fee of R250 for reason<br> to unwanted and unrelated identity calls, YET to discover that my problems only becane as MTN provided me with a previous<br> customers numbers that is blacklisted!! It has been absolute hell and I just can't wait to wave MTN into the \Yellow"sunset!!<br> <br> To think my family has been in business with MTN for 12 years! TERRIFYING!!!<br> <br> Some good advice to the wise UPDATE your systems and software you *********** fools!!<br> <br> Regards!!!<br> And a very farewell SOON!!!<br> <br> <br> """
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately with a number swap the system automatically allocates a number from the available number range.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately with a number swap the system automatically allocates a number from the available number range.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***