Waterproof Phone - Warranty void water damage

Job No: WICDB*** | Repair Center: Durban HVRC<br> <br> Firstly I am an MTN client for over 15yrs and I own a Sony Xperia Z3 compact which I use underwater for photos and Video. I am fully aware of how it works and that the flaps / cover must be closed properly. I took a Sony xperia Z3 on my contract renewal, during my holiday I attempted to use the phone in the swimming pool. I ensured the phone closed and ready to operate in water. I was able to take out 3 photos and one Video. At which point the phone shut down.<br> <br> I send my driver the MTN repair centre where they refuse to book in the phone because he needs to pay R330.00, I send him the second time with the R330, they book in the phone and tell him he only needs to pay if the unit is found to be faulty due to negligence. I send him today to check on the Phone because we have not heard from then in 4 days. He is informed that the phone flaps / covers where not on when the phone went into the water and he needs to pay R380 to get the phone, and they only accept EFT, no Cash or Cards.<br> <br> I am also still waiting for The Repair service manager to contact me, because the phone was closed when I entered the pool, and it worked<br> Scherei