TB
Tian B

1 reviews | Active since Jan 2010

30 Aug 2016, 15:48

Watered Down Voicemail Service - VMLITE on MTN

<p>Since I ported back from Cell C to an MTN prepaid service, My voicemail service are not a fully - functional in other words, people cannot leave messages, but rather they only get a prompt that I will be notified of their call , so that I can call the person that was trying to get hold of me, back.</p> <p> </p> <p>This is unacceptable as that means calls that I receive from people whose's CLI is set to a company switchboard, I cannot call back, as I don't know who called me in the first place.</p> <p> </p> <p>Could someone from MTN urgently address the matter, as I am strongly considering to port my service to another provider?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Aug 2016, 17:12
Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

kindly be advised that we have removed the voicemail lite and activated the voicemail in order for people who call you to be in a position to leave a message.

warm regards

mike

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