1 reviews | Active since May 2016
Water resistant phone not water resistant at all
<p>First of all i have a sony experia z3,which has a feature to take photos under water,thus it is water resistant..i barely had my phone for 8 months,i decided to test this feature,iy failed causing my phone to switch of and unable to switch back on...so i took the neccesary steps giving my phone to mtn for repair..i was told i would hear from them within 2 to 3 weeks..after 3 weeks nothing,so i made my first visit to the mtn shop,empty promises were made..after 4 weeks i went back,and stil nothing..after 5 weeks i went back again and still nothing..the 6th week they finally called to hear what the progress is,the reply i hot then is that my phone is beyond economical repair...now i should pay them so that they can courier my phone back as is...so my conclusion,what type of **** service is this!!!!!a broken phone for which i still should pay,which was not my fault..so it goes without saying im very dissapointed,i expect more and better..infact i demand it..a service i pay for is a service that needs attention..</p>
Good Day Mr JP Kleynhans,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that a water resistance phone can also be liquid damaged if the manufacturer's conditions on the duration the phone can handle as well as making sure that all the pots (charging pot, head phones, etc) are completely closed were not met when using the phone in the water.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Mr JP Kleynhans,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that a water resistance phone can also be liquid damaged if the manufacturer's conditions on the duration the phone can handle as well as making sure that all the pots (charging pot, head phones, etc) are completely closed were not met when using the phone in the water.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
