RW
Rudie W
1 reviews | Active since Oct 2015
29 Oct 2015, 14:58
WATER PROOF PHONE DAMAGED DUE TO WATER..
SONY AQUA PHONE ON UPGRADE IN NOVEMBER 2014. MARCH 2015 PHONE WASN'T WORKING. TOOK TO MTN. SEND FOR REPAIRS AFTER A BIG FIGHT. RESPONDED WITH SORRY DUE TO WATER DAMAGE, PHONE CAN NOT BE FIXED. 3 MONTHS AGO GOT A BILL OF R1000 MORE THAT CONTRACT IS SUPPOSED TO BE. CONTRACTS IS CLOSED AND SUPPOSED TO BE TOPPED UP WHEN AT LIMIT. JUST SAID SORRY, PHONES WASN'T BLOCKED. BLOCKED PHONES. NEXT MONTH R2000 OVER. AGAIN SAID PHONES ARE STILL NOT BLOCKED. HAD TO PAY R2000 CASH AND 3 DAYS LATER TOOK MONEY VIA DEBIT ORDER.
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MTN South Africa's replyOfficial
03 Nov 2015, 16:02Hello RUDIEWAGNER,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Nov 2015, 16:02
Official
Hello RUDIEWAGNER,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***