LM
Leroy M
1 reviews | Active since Sept 2015
17 Sept 2015, 12:09
Water Damage on a Waterproof Phone???
On 07/09/15 I found my Sony Xperia Z3 to be faulty
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MTN South Africa's replyOfficial
17 Sept 2015, 16:21Hello Leroy Muller,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Sony; In compliance with IP65 and IP68, the Xperia Aqua is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information please refer to Sony South Africa or visit their nearest outlet for assistance.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Sony; In compliance with IP65 and IP68, the Xperia Aqua is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information please refer to Sony South Africa or visit their nearest outlet for assistance.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply17 Sept 2015, 16:21
Official
Hello Leroy Muller,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Sony; In compliance with IP65 and IP68, the Xperia Aqua is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information please refer to Sony South Africa or visit their nearest outlet for assistance.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Sony; In compliance with IP65 and IP68, the Xperia Aqua is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information please refer to Sony South Africa or visit their nearest outlet for assistance.
Kind regards
Farhaana
REQ:***