MG
Matthys G

1 reviews | Active since Mar 2016

17 Jan 2017, 14:54

Watch New Contracts with MTN!!

<p>I cannot resolve my new contract invoice with MTN. I took a data contract. The contract is simple. I pay R499 monthly for 20 GB. My first month invoice is R1,509.14 !</p> <p>I called MTN on 24 Dec, 29 Dec, 05 Jan, 06 Jan. I went to the MTN shop on 10 Jan.</p> <p>MTN (Mike) called me on 11 Jan and 12 Jan. Mike confirmed that I only received </p> <p>20 GB. I seems that MTN has a new buzz word "PRO-RATA" The only explanation they could give me!! </p> <p>Looking at the above I have to warn all people to be very careful what they pay the first invoice on a new contract. If MTN cannot give me a explanation that is sensible, MTN is committing ***** to invoice me 3 times my contract value for the one month's value that they gave me. I would like MTN to answer me in writing if they can!!! </p>

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Replies (1)
MG
Matthys G's update06 Feb 2017, 10:52
Reviewer Update

My Contract is clear. I get 20GB +40 GB Night express for R499.00 per month. My contract does not mention any discount. What discount are you referring to??

Please note that my contract is the legal agreement between us. Discounts etc. is MTN's problem, not mine.

Since you cherged two times (not in agreement with amount) Please give me the following.

Pro rata from when to when. Please give dates and amount charged and data recieved for this charge.

Normal charge from when to when Please give dates and amount charged and data recieved for this charge