WASTING TIME

I HAVE GONE TO MTN CLEARWATER THE MTN COSMONET LM131 ON THE 29 JANUARY 2015 TO DO A SIM SWOP THEY TOLD ME THEY DONT DO IT I MUST GO TO THE OTHER SHOP CALLED MTN SERVICES STATION AROUND THE CORNER, AFTER WAITING ABOUT 30 MIN FOR SOME ONE TO HELP. LUCKILY THE OTHER SWOP HELPED ME. THIS FRIDAY THE 27 FEBRUARY 2015 I WENT THERE AGAIN TO DO A SOFTWARE UPDATE ONCE AGAIN THEY TOLD ME THEY DO NOT DO IT I MUST GO TO THE OTHER SHOP, BUT I MUST SAY THE LADY TOLD ME NOT TO SAY SHE SEND ME.... AFTER WAITING IN THE QUEUE FOR 45 MIN THE LADY FROM THE MTN SERVICE STATION SAYS THAT THEY ACTUALLY ONLY DOING THE IN BOOK OF REPAIRS NOT UPDATES AT ALL THE OTHER SHOP WAS SUPPOSE TO HELP ME. SHE ALSO SAID THIS HAPPENS ALLOT AFTER I COMPLAINED STANDING IN THE QUEUE FOR SO LONG. I WANT TO REPORT THE MAIN MTN STORE BECAUSE A CLIENT IS A CLIENT. IF THEY DO NOT DO CERTAIN STUFF PUT UP A BOARD SO THAT THE PEOPLE DO NOT WASTE TIME IN A QUEUE