YW
Yvonne W
1 reviews | Active since Jul 2013
06 Mar 2015, 12:12
Wasting time
Good day,<br> <br> Phoned the MTN call centre, stated my query regarding an upgrade change. I supp**** all the relevant information regarding the sms received from MTN and the date my upgrade is due (17th March 2015)<br> <br> The call centre agent goes through all the security questions (more questions than what the banks ask), and then tells me I have to phone back on the 17th March to do what I require.<br> <br> Why she couldn't just tell me that from the start, heaven alone knows.<br> <br> Waste of my time and money.<br> <br> No wonder I'm moving to another service provider.
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MTN South Africa's replyOfficial
09 Mar 2015, 09:18Hello yvonnev2,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per MTN policies, all call centre agents need to do full security checks to confirm that they are speaking to the account holder before assisting with the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per MTN policies, all call centre agents need to do full security checks to confirm that they are speaking to the account holder before assisting with the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 09:18
Official
Hello yvonnev2,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per MTN policies, all call centre agents need to do full security checks to confirm that they are speaking to the account holder before assisting with the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per MTN policies, all call centre agents need to do full security checks to confirm that they are speaking to the account holder before assisting with the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,