Wasting my time

After having the most useless “help” from a certain branch when I had to do an early upgrade on my phone, I decided to try a different branch when applying for a laptop.

And honestly, the service was just as bad.

At first, everything seemed fine and I was told I’d get a call when it’s approved. I received the email confirming it’s approved, and I wait for his call. Half the day goes by and nothing. I go back in and had to tell him about the email as he didn’t even know. He tells me they have to order the laptop (because surprise, surprise, they obviously don’t have it in stock). Fast forward a few days and I decide to go check up. As I walk in, he says “oooh yeah, I should’ve phoned you”. I ask what’s going on and if there’s any updates for me. He says no, they can’t find any stock of the laptop that’s in their catalog. (The one that’s already been approved) and that I’ll have to wait even longer.

How the hell do you advertise something that you clearly don’t have, and then make your paying customers wait like idiots while you waste their time?

Quite frankly, I’m very close to just cancelling the laptop (and cellphone when the contract is done), and rather go to a different service provider, that actually wants me as a customer.