Wasting a clients time and money

I have a contract for almost 4 years. Had to get wi-fi contract end of Aug '15. Took the 2GB package &was assisted by Adam,Tygervalley Branch. I made it clear that a limit needs to be placed on the account which he confirmed and again the following day when the rooter was picked up. Only to receive an almost 4k account after a week due to no limit being placed. I went to him& he confirmed that the limit was not put on (despite confirming on 2 seperate dates), him logging the request on the system not indicating that he was at fault clearly! Gave his cell number to follow up to only ignore the SMS's and calls. Having to go back to the branch a week later to discover that he yet again made a mistake when logging the problem& he had to send more info. The bad attitude received when i AGAIN had to wait for feedback is appalling. <br> <br> I refuse to pay a 4k account to a company whose employees are not able to do their job properly in the first place. The data would not have been used if the limit was placed &I was able to check the usage. Adam made more than one mistake and I have to suffer the consequences of time wasted & a 4k acc &my contract cut for over 2 weeks!<br> <br> UNACCEPTABLE!