Wasted Money on Faulty SIM Setup and No Customer Support

I am extremely disappointed with my experience at PEP.

I purchased a phone that is locked to MTN and received a SIM card with it. After setting everything up, the phone worked fine initially. However, the very next day the number was suddenly blocked. When I called the number, another woman answered and told me she had done a SIM swap and that the number actually belongs to her.

I then went back to PEP and bought a new SIM card, set it up again, and everything worked perfectly—until the next day when the same issue happened. The number stopped working completely: I couldn’t make or receive calls or messages.

When I contacted customer care, they refused to assist me without full SIM card details, even though I provided the number in question. I received no real help or solution.

This has been incredibly frustrating. I’ve now spent money on a phone and multiple SIM cards, and still don’t have a working number. The lack of proper support and accountability is unacceptable.

I would not recommend buying phones or SIM cards from PEP based on this experience.