WASTE OF VALUABLE TIME

I have been in business with MTN for the last 17 years and I cannot believe or begin to tell you how upset I am . I currently have 2 contracts with MTN and one of them has expired ( over the 24 month period ) Ok so I can understand MTN's business sense here , keep me paying monthly without the courtesy of advising me that I can upgrade or cancel and I'm sure that they would have seen I have not used the SIM so obviously I would cancel the contract . Anyways I called their call centre yesterday during office hours from my current MTN number 073 861 #### and waited 50 minutes for a consultant ..then cut the call and dialled again and waited 33 min before giving up . Is this the type of service you give to all your customers . This is terrible service and I just renewed my main contract , had I experienced this sooner I would have closed both contracts . I wonder how long you will take now to call me back and resolve this , you cost me another debit order to go off this month and guess whose the only one that wins here . Terrible service to say the least . If you intend on calling me , you can call me on my new Cell C contract ..even they provide better service and I'm new to their network . ********** 512 or better yet , please cancel my old contract ********** 117 and then advise . apologies for coming across rude here but I wont hold my breath.