Waste of time insurance

<p>I logged a claim on my insurance about a cracked screen on the 21st of November 2016 and recieved an email stating that their turn around time can take up to 5 days.... I was willing to be lenient with time.</p> <p> </p> <p>When I called for an update the voice prompt said that my claim had been approved so I decided I would speak to a consultant to organise a repair. To my suprise the line was never answered and gave up after about 10 mins of being placed on hold. Daily I would attempt to contact thim still with no luck. Eventually I tried calling a different department to try get the status of the claim where I was told that my claim had been escalated but still had no feedback. So I decided to tweet MTN to try get feedback, where I was blatantly ignored and only responded to after days of pestering. And STILL my claim is alleged to be escalated. AND STILL NO FEEDBAC**** It has been over a week and I still do not have feedback and my screen continues to crack. UTTERLY DISAPPOINTED BY THE LACK OF SERVICE THAT I SPEND MY HARD EARNED MONEY ON. Would it hurt to give clients updates on when their claims would be finalised and just basically making sure that your lines to each department is answered? SUCH A WASTE OF MY TIME AND MONEY</p>