waste of time cant work their own systems

I have been trying to get my sim turned on for over a week hace been to a store 4 times and still nothing. The call centre is a waste of time they are useless. Cant run their own systems. I want my phone that i am paying on now!!!! You cant even phone me to sort it out as my phobe is blocked. I stood for almost an hour in store to fix it and you cant. I want to be contacted now to sort this out ***