MS
Martin S
1 reviews | Active since Jan 2015
30 Jan 2015, 21:26
waste of time and money!!!
I have ativated my BIS on mtn and my browsing speeds are just fine , but if I want to download even a small email of picture it fails because it simply does not work!!!! , this is absolute nonsense is MTN running out of money!!? I need this resolved as soon as possible !!!!!!
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Replies (1)
MTN South Africa's replyOfficial
12 Feb 2015, 13:26Hello Tiffmartin014,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are certain types of data traffic that is chargeable e.g. video streaming and downloading, therefore you would need to have sufficient airtime to download.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are certain types of data traffic that is chargeable e.g. video streaming and downloading, therefore you would need to have sufficient airtime to download.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Feb 2015, 13:26
Official
Hello Tiffmartin014,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are certain types of data traffic that is chargeable e.g. video streaming and downloading, therefore you would need to have sufficient airtime to download.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are certain types of data traffic that is chargeable e.g. video streaming and downloading, therefore you would need to have sufficient airtime to download.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***