Hellopeter
Share Your Experience
LE
Laura E

1 reviews | Active since Mar 2009

12 Mar 2018, 13:33

WASPS - Call centre *******

MTN another immaculate interaction with your call centre. Once again I am having issues with subscriptions which I have not subscribed to. I used the *141*5# number to check for subscriptions before I called and nothing was registered on speaking to Stimelo I was advised in fact I was subscribed to Grimlock and that she would cancel. I asked to go through to a manager held on for 32 minutes before Stimelo pretended she could no longer hear me then cut the call. I am sick to death of this "service" I have been a loyal customer in excess of 10 years now and spend on average R1200 per month. I have time on my hands I am not going to let this lie. I no longer want anyone to have any access to my account without my explicit written permission. Do something about this.

0
Replies (1)
LE
Laura E's update14 Mar 2018, 06:59
Reviewer Update
Hi Alice, Thanks for taking the time to come back to me. I do appreciate the care that has been taking looking into my account and the correction of the double billing. However I still need to get the subscriptions issue sorted out. I do not subscribe to anything. I do not want any subscriptions to come off my account. There must be a way to stop these wasps. I see from various other comments that many people have the same issue. Surely if someone wants to debit my account then they need my WRITTEN permission to do so? Why has the double opt out option not been put in place? Why is it that some subscriptions can be seen on the *141*5# enquiry but others can't? Why is it that Telkom can manage this but you can't. With so many unhappy customers I can't believe that MTN does not want to get this sorted out. It is time for MTN to do something proactive instead of shrugging their shoulders and making it the consumers issue. We all know it is a **** but since MTN benefits I know that again I will be fobbed off, but I am a very persistent lady.