Waspa services continuing to invade my account

Item: MTN South Africa
Rating: 1
Author: Mbuselo N

Can someone please call for MTN and their waspa services investigated. For the third time this year I received an invoice with an extra charge on it (content charge). Each time I call MTN consultants simply tell me it's waspa services that I have allegedly subscribed for. The funny thing is that I have never subscribed to anything, and to top it all, my sim is in a wifi router.

What confuses me is that MTN is the one collecting money from me, not these so-called third-parties, yet they cannot provide me with a proof that I indeed subscribed to the said services. The only thing they always do is give me the ********** 710 number to seek clarity with those that are leeching my account. How can this continue for such a long time. I have been having this battle for more than two years now.

MTN needs to come out and tell us what their connection with these third parties is. Now the onus is on me to regularly check if there aren't any subscriptions on my account. This is disgusting from MTN and all other service providers that are allowing this to happen.

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Replies (1)

Mbuselo N's updateReviewer Update

25 Oct 2017, 10:18

Good day Willem Thank you for the comprehensive response. However, it is still not good enough. My account is still suffering from intrusions by these dirty WASPA services. On my latest statement (for October) there is another content charge. I have just called MTN, and was told that it is a subscription that has been active since August! This, after taking the sim card out of the router and dialing *141*5# this past week to cancel any subscriptions. So how does this happen sir? Why do you throw the ball (by giving me waspa email and contact numbers) in my court in any case when you can see that I need to protected as your customer?! In any case, I never have luck of finding anyone on those ********** 710 numbers! So maybe this is some elaborate **** by MTN. My contract number is ********** 760, please help clear it from these services and help protect it from future invasion. Your response will be highly appreciated. Regards Mbuselo Ntoi

Mbuselo N's update25 Oct 2017, 10:18

Reviewer Update