BP
Bo P
1 reviews | Active since Apr 2017
02 Aug 2018, 13:48
WASP *******!!!
I am being charged R13 per day by two WASP companies, but I never subscribed for anything, and I am using a MTN data simcard, in a router. It is impossible for me to sms anything from a wifi ****le, it doesnt even have a keypad. So I did not agree to being billed by these companies and I also didnt sms anything!
I only found out about this today, and immediatly went to MTN so they can stop this service, and the told me that it has been running since 20 May 2018, untill today, 2 August 2018, at R13 a day.
I never accepted anything and I am shocked that a company can ***** money like this, without a customer even knowing!
This totals to R13 x 75 days (20 May untill 2 August) = R975 being ****** from me!
The two companies are: - COOL4MOB / GLOMOBI / BITBOP ********** -COOLBOX / MIRA NETWORKS **********
This is pure theft, *****ing from a customer without permision and without the customer opting in for this service!!!
Waspa has been notified, and untill this has been resolved, I will not pay a cent to MTN!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Aug 2018, 06:31Good day Bo du Preez,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Aug 2018, 06:31
Official
Good day Bo du Preez,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
BP
Bo P's updateReviewer Update
03 Aug 2018, 06:59your reply doesnt help at all! i am being billed, and need to pay, for services that I didnt ask for/ activate or even use! that is called theft! I want my money back, that you deducted from my bank account, for a load of nonsense that I didnt activate! you have so called to step authentication and activation via sms, tell me, how can I possibly sms from a data ****le plugged into a 3g router?
so yes, this is pathetic!!!and mtn, this is not the first time this has happened, and I am not the 1st customer this has happened to! so it seems to me, that you and the listed companies work together, and take, no wait, *****, customers money!
BP
Bo P's update03 Aug 2018, 06:59
Reviewer Update
your reply doesnt help at all! i am being billed, and need to pay, for services that I didnt ask for/ activate or even use! that is called theft! I want my money back, that you deducted from my bank account, for a load of nonsense that I didnt activate! you have so called to step authentication and activation via sms, tell me, how can I possibly sms from a data ****le plugged into a 3g router?
so yes, this is pathetic!!!and mtn, this is not the first time this has happened, and I am not the 1st customer this has happened to! so it seems to me, that you and the listed companies work together, and take, no wait, *****, customers money!